We’d love to hear from you! Whether you have a question, feedback, or need assistance, feel free to get in touch with us.
B. Braun Medical Kenya Limited
Mombasa Road, next to NextGen Mall
P.O Box: 51200 00100
Nairobi
Kenya
Phone: +254 708 192 192
Phone: +254 712 156 156
Email: customercare.ke@bbraun.com
B. Braun Medical Kenya offers a wide range of medical products, including surgical instruments, infusion therapy devices, wound care products, and more. You can browse our full catalog on our e-shop.
To place an order, simply add the desired products to your cart and proceed to checkout. You will need to create an account or log in to complete your purchase.
Alternatively, you can place your order on our official email address, orders.ke@bbraun.com
We accept various payment methods, mobile money, and bank transfers. All transactions are secure and encrypted.
Delivery times vary depending on your location. Typically, orders within Nairobi are delivered within 12- 24 hours, while orders to other regions may take 48 hours.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
We may accept returns, provided the products are unused and in their original packaging. Please contact our customer service team to initiate a return.
You can reach our customer service team via email at customercare.ke@bbraun.com or by calling our switchboard at +254 712 156 156. Our team is available Monday to Friday, 8 AM to 5 PM.
We regularly offer special promotions and discounts. Be sure to check out our E Shop to stay updated on the latest deals.
Yes, we offer bulk purchasing options for hospitals, distributors, clinics, and other healthcare providers. Please contact our sales team for more information and pricing..
To create an account, click on the “Sign Up” button at the top of the page and fill in the required information. Once your account is created, you can easily manage your orders and personal information on our E shop.